LIGNA 2021, 10 - 14 May
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Faster help thanks to intelliServiceNet

The new TeleService solution of the future

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Exhibitor details
Exhibitor details
Logo Faster help thanks to intelliServiceNet

Product description

With TeleServiceNet, our HOMAG specialists are available by telephone to answer any questions you may have about machine technology. We are now taking this service to a higher level of technology with intelliServiceNet, creating a modern teleservice connection. You contact teleservice employees as usual, either via the ServiceBoard app, by telephone or by email. The benefit: Even more specific and faster help for users.

What's new? In future, machine operators will be able to view previous contact with teleservice via a web portal. intelliServiceNet also offers advanced diagnostic tools as well as the use of various Service apps, such as those aimed at predictive maintenance. There are benefits for HOMAG employees too: By being able to access machine information (e.g. temperatures and currents), the employee can start the process of finding a solution before contacting the user. This means that errors can be rectified with even greater speed.

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Hall 14, Stand H34

Solutions for a changing workplace
(Main stand)

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