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LIGNA 2019, 27 - 31 May
Homepage>Exhibitors & Products >iPackage and the ServiceBoard app

iPackage and the ServiceBoard app

No surprises. Keep an eye on everything.

Logo HOMAG Group

Exhibitor

HOMAG Group

Exhibitor details
Exhibitor details
Logo iPackage and the ServiceBoard app

Product description

If the machine fails, production has to stop. We have the means to counteract such unexpected surprises: iPackage, the service contract at a fixed price. In addition to the flat-rate TeleService, iPackage offers users an annual inspection—including travel costs and access to the ServiceBoard app—giving you everything you need to not only identify signs of wear and the need for maintenance promptly, but also plan inspections and servicing in good time. This preventative approach can often prevent unexpected machine failure.

iPackage — Service with guaranteed success.
Thanks to our teleservice, our specialists are available by telephone to answer any questions you may have about machine technology. This can be used in conjunction with the ServiceBoard app, which allows the user to share the current situation with HOMAG wirelessly via live video diagnostics. This allows our specialist to identify possible errors quickly and often fix them immediately. The specialist can also provide instructions, videos, images or 3D drawings on the move.

The benefits at a glance:
- Comprehensive service including inspection and teleservice at an attractive price/performance ratio.
- Early wear detection means unplanned downtimes can be avoided.
- Preventive maintenance through regular inspections.
- Our teleservice has a success rate of over 90%. If necessary, a service technician will be sent within 24 hours.
- Free ServiceBoard app for rapid identification of errors, direct connection to your contact person and a simple overview of all cases.

Product website

Hall 14, Stand H34

Solutions for a changing workplace
(Main stand)

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