The time of a tradesperson is often very limited, given the multitude of tasks to manage. One process that takes up a lot of time is the quoting and consultation process. But is it possible to save time here without neglecting the customer¿s desire for personal advice? The answer: Yes! With the right combination of automation solutions, software, and artificial intelligence, you can not only make the consultation and quoting process more efficient but also build an impressive customer service experience. In this presentation, Jörg Mosler will show you how you can optimize your workflows using simple digital tools while impressing your customers with top-notch service. Through a case study, he will demonstrate how you can design your processes to save time and have your customers love what you offer!